These changes do not affect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
Don’t worry, you don’t need to do anything, we just need to make sure you know the policy has changed and that you have access to it if you wish to find out more.
What information do we need?
We need your contact details such as your: name, phone number, address, postcode and email address.
Why do we need it, how we will use it and how long will we retain it?
We need these details to provide the service you require, and for warranty purposes. We will store information for a maximum of 6 years after the date of work. All of our work records are kept in a computer system which is password protected and the required security is installed on all our computers by our IT consultants. Paper records which are retained are invoices and for some work the signed job sheet may be attached to the invoice. We have to retain invoices for up to 7 years to comply with HMRC and warranty requirements. We may also contact you regarding work booked in where necessary. At any time you can request that we do not contact you by any/all methods. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons.
We would also like to send you information about the products and services we offer using the information you have shared with us, but we will only do this with your consent. You can authorise to contact you by post, email or phone. You may withdraw this consent at any time by emailing us at email@example.com or by telephoning us on 0161 776 1594.
Will we share your information?
We will not share your information with anyone outside of BAS (NW) Ltd. unless in connection with work being carried out for you – e.g. one of our fitting agents or Motability. Your details will not be passed to anyone for any other reason.
Who can I complain to if I feel you are not handling my data correctly?
WE DO NOT STORE ANY CREDIT CARD INFORMATION ON OUR SERVERS. Any credit card details taken are done so by our secure server which is Worldpay.