Effective Date: 10th March 2025 Last Updated: 10th March 2025

At BAS NW Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains:

 What personal data we collect.
 How and why we use your data.
 How we store and protect your information.
 Your rights under UK GDPR.
 How to contact us if you have concerns about your data.

Who We Are

BAS NW Ltd, School Lane Garage, School Lane, Hollins Green, Warrington, WA3 6LJ
📧 Email: office@basnw.co.uk 📞 Phone: 0161 776 1594

If you have any questions about this Privacy Policy or how we process your data, please contact us.

What Data We Collect

We collect the following types of personal information: (This list is not exhaustive)

A. Personal Information: Name, Address, Postcode, Phone number, Email address and Disability information (if relevant for vehicle adaptations)
B. Vehicle Information: Vehicle registration number, Vehicle make and model along with adaptation history.
C. Payment Information: We do not store any credit or debit card details. All payments are securely processed through Worldpay.

Why We Collect Your Data & How We Use It

We collect and process your data to:

 Provide our services – To supply, fit, and maintain vehicle adaptations.
 Process orders and payments – To complete transactions and send invoices.
 Maintain service records – To track past installations for warranty and maintenance.
 Verify VAT exemption – If applicable, we need to confirm eligibility for VAT-free purchases.
 Communicate with you – Regarding bookings, queries, and service updates.
 Ensure legal compliance – For accounting, tax, and regulatory purposes.
 Send marketing communications (with consent) – If you opt-in, we may send you details of relevant products or services.

We do not sell or share your data with third parties for marketing purposes.

Lawful Basis for Processing Your Data

Under UK GDPR, we must have a valid legal basis for collecting and using your personal data. Our lawful bases include:

 Contractual necessity – To fulfil orders and provide services you have requested.
 Legal obligation – To comply with tax, VAT, and HMRC regulations.
 Legitimate interest – To maintain service records and provide customer support.
 Consent – For sending marketing communications (you can opt out anytime).

How We Store & Protect Your Data

We take appropriate security measures to protect your personal data:

 Secure storage – Customer records are securely stored, either electronically or in locked physical files.
 Access control – Only authorised employees can access your data.
 IT security – We use firewalls, password protection, and encryption to safeguard electronic data.

We retain customer data for the following periods:

 General customer records: Up to 7 years (for tax and warranty purposes).
 VAT exemption records: 6 years, as required by HMRC.
 Service history: Indefinitely, unless you request deletion (to maintain vehicle adaptation records).

When your data is no longer required, we securely delete or anonymise it.

Data Sharing & Third Parties

We only share your data when necessary and with trusted third parties, including:

 Payment providers – Worldpay (for secure payment processing).
 Suppliers & manufacturers – If we need to order parts for your vehicle adaptation.
 Motability & fitting agents – If your vehicle adaptation is funded or requires external installation support.
 Regulatory authorities – If required by law (e.g., VAT exemption records for HMRC).

All third parties we work with are contractually required to comply with UK GDPR and ensure your data remains protected.

Your UK GDPR Rights

You have the following rights regarding your personal data:

 Right to Access – Request a copy of the personal data we hold about you.
 Right to Rectification – Request corrections to inaccurate or incomplete data.
 Right to Erasure (Right to Be Forgotten) – Request deletion of your personal data (subject to legal retention requirements).
 Right to Restrict Processing – Request limitations on how we use your data.
 Right to Data Portability – Request your data in a structured, commonly used format.
 Right to Object – Object to processing of your data (e.g., marketing communications).
 Rights Related to Automated Decision-Making – We do not use automated decision-making or profiling.

To exercise any of these rights, please contact us at office@basnw.co.uk. We will respond within one month.

Marketing Preferences

If you opt-in, we may send you marketing communications about relevant products and services. You can choose how we contact you (post, email, phone).

You can withdraw consent at any time by emailing office@basnw.co.uk or calling 0161 776 1594. We will never send you unsolicited marketing without your explicit consent.

Cookies & Website Tracking

If our website uses cookies, we will provide a cookie policy explaining:

 What cookies are used.
 How they enhance user experience.
 How you can manage or disable cookies via browser settings.

Complaints & Contacting the ICO

If you have concerns about how we handle your data, please contact us first so we can address the issue:

📍 BAS NW Ltd, School Lane Garage, School Lane, Hollins Green, Warrington, WA3 6LJ
📧 Email: office@basnw.co.uk 📞 Phone: 0161 776 1594

If you are not satisfied with our response, you can escalate your complaint to the UK Information Commissioner’s Office (ICO):

🔗 Website: www.ico.org.uk 📞 Helpline: 0303 123 1113

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal changes or improvements in our data protection practices. The latest version will always be available on our website.